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Contact information

We are ready to face the challenges of your organisation. Let’s take the path to success together
– towards sustainable competitiveness.
Contact our experts or fill in the contact form, and we will get back to you!



Microkatu 1, M-rakennus, PL 1199, 70211 Kuopio


Lauritsalantie 1, PL 164, 53101 Lappeenranta


Hämeenkatu 14 C, 33100 Tampere


Pieni Roobertinkatu 9, 00130 Helsinki

Tel. 0207 433 980
sales(at)feelback.com, info(at)feelback.com


VAT number: 1702297-8
Online invoice address: 003717022978
Maventa ID: 003721291126
Operator: Maventa

Paper invoices

Feelback Oy
PL 100
80020 Kollektor Scan


  • Juha Järvi

    Sales Director
    +358 44 723 3712

    “I have 20 years of experience of B2B sales and sales management. As a Sales Director of Feelback Group, I’m responsible for the company’s sales and its marketing. My passion is comprehensive development of sales, through which I can help our company achieve the targets set in the growth strategy.”

  • Ville Klem

    Customer Accounts Director

    +358 40 842 8979

    “I’m particularly interested in learning what benefits and added value the research results bring to the customer. Listening to the customer and more than 20 years of research experience bring me an understanding of what kind of research or measurement will solve a problem.”

  • Marko Hietala

    Customer Accounts Director
    +358 40 749 6110

    “I serve the customers of market, customer and personnel surveys from the early stages of planning all the way to the processing of the results. My special expertise, with 10-year experience, is market research for new products and innovations as well as international research.”

  • Pekka Törrönen

    Customer Accounts Director
    +358 40 762 3533

    “I’m a Customer Accounts Director, and my field of responsibility is Feelback’s products and services related to customer experience management. I have more than 20 years’ experience of monitoring customer experience and customer satisfaction. I combine my extensive experience with fresh and innovative way of thinking, ensuring the best end results for our customers for monitoring customer experience in a way that will stand the test of time. I am a member of ESOMAR.”

  • Hannu Hemmi

    Project Director
    +358 40 557 5239

    “I’m an expert in many areas of research with 20 years’ experience in the field. I have carried out many different kinds of research projects for large and medium-sized companies in different sectors. In particular, I have experience in customer research for companies operating in the B2B market.”

  • "I have strong experience in managing B2B sales and marketing for almost 30 years. I have been in the research industry for almost 20 years and I am also one of the company's experts in business development. I am the company's CEO and major shareholder."

  • Service production

  • Timo Tirkkonen

    Director of Services
    +358 400 866 388

    “A customer service person through and through. I have long experience of customer service and managerial roles. I work in a central role in the company and juggle many things at once. A desire to finish what has been agreed drives me. As Feelback Group’s Director of Services, my area of responsibility is the company’s service production and customer service.”

  • Jukka Laakso

    Research Director
    +358 40 737 0325

    “I’m a research professional with more than 15 years of experience in the field. Data analysis and refining are my strong areas of expertise. I am responsible for the operations of the Lappeenranta unit as a whole, including our interview centre.”

  • Nea Miettinen-Paavola

    Project and Product Manager
    +358 44 723 3720

    “I have nearly 10 years of experience of conducting research projects. Thanks to my systematic approach, I can smoothly guide even large projects towards their goals while maintaining a high level of customer service. Often, my desk is covered in staff and customer surveys with extensive target groups, but I have also worked in many other kinds of projects, both in Finland and abroad.”

  • Anu Gustafsson

    Project Manager
    +358 44 723 3717

    “As a Project Manager, I’m in charge of successfully conducting various customer projects. Collecting data and reporting results make up a large part of my duties. I enjoy my work, as every day is different and I’m always learning new, interesting things.”

  • Lassi Antikainen

    Technical Project Manager
    +358 44 723 3709

    “I have 15 years of experience of Feelback’s research solutions. I work as a Project Manager, mostly in integration projects, where data collection and reporting are automated with the customer’s systems.”

  • Antti Leppilampi

    Project Manager
    +358 40 689 6667

    “I have solid experience of conducting multifaceted research projects in many different sectors, both here in Finland and internationally. My research competence gives strong support to project implementation, from planning the contents to analysing data. As a Project Manager, I have the chance to help customers develop their business operations through the collected data, which is a very motivating part of my work.”

  • Olli Lehtola

    Technical Product Development Manager
    +358 44 723 3714

    “I’m a professional of software field with 15 years of experience. Problem-solving abilities and logical thinking are my major strengths. Functional technical solutions are built based on the customer’s wishes.”

  • Sami Vesterinen

    Project Manager
    +358 40 535 9493

    “I have worked in the research field for nearly 20 years, and I have managed both large and smaller research projects. I have solid experience of various data collection methods. I’m particularly interested in researching and finding the essential data that will help develop the customer’s operations.”

  • Esa Vastamäki

    Project Manager
    +358 44 723 3715

    “My job is to be in charge of the overall implementation of a project ordered by a customer. The best part of my work is that it is so solutions-oriented, because nothing can be repeated over and over again without it ever changing. I have more than 15 years of experience of finding solutions in the ICT field, and I also have business competence in B2B and B2C fields.”

  • Maria Pyyhtinen

    Project Manager
    +358 44 491 6325

    "My previous work history consists mainly of working in the ICT field. In the research field, what is interesting is the importance of the information gathered in making decisions based on it. It is my responsibility to gather and provide the client with the information they need to be accurate and easy to interpret."

  • Tuomas Soronen

    Technical Project Manager
    +358 44 723 3746

    "I have over 20 years of experience in the ICT and programming industry. I am a very methodical and logically minded person, and I find solving problems particularly rewarding. As a technical project manager, I transform these skills into the benefit and benefit of our clients. We provide our customers with the best possible tools for collecting and utilising information, to guarantee a competitive advantage in their own operations!"

  • Nuutti Juppi

    Technical Project Manager
    +358 44 491 5555

    "As a technical project manager, my working days are spent planning, implementing and completing the technical phases of projects. For the most part, my duties include data analytics and research report preparation, as well as automation. The goal is to turn the research results into a competitive advantage for our customers."

  • Otto Peltokoski

    Contact Center Coach, Lappeenranta
    +358 44 422 3343

    “With more than 10 years of experience, I am responsible for the success of project data collection in our contact center. It is a pleasure to act as a close associate of our great interviewers and to be involved in supporting our customers' satisfaction with the success of their research projects.”

  • Johannes Krasko

    Contact Center Coach, Lappeenranta
    +358 44 422 3339

    "I work as a supervisor and technical support for the interviewers. I have worked at Feelback in a variety of jobs with the excellent workforce of the liaison team for over 10 years."

  • Satu Lankila

    Contact Center Coach, Lappeenranta
    +358 44 722 3527 (coaches)

    “I have enjoyed my job at Feelback since 2004 and have experienced the development of the contact center during these years. My work is diverse and involves several tasks related to the operation of the contact center."

  • Marketing and Sales support

  • Hanna-Mari Karrinaho

    Marketing Manager
    +358 44 723 3713

    "My job description at Feelback includes the operational functions and coordination of marketing. In addition, I work in the background of the sales team and take care of Feelback's sales invoicing."