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Customer meeting follow-up

Continuous feedback is needed for improving customer experience. This kind of feedback will enable the organisation to make its operations more customer-oriented.

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All key meetings should be systematically monitored in order to develop the customer experience. Customer feedback will guide the organisation and show the right path for its development. Continuous development will enable the organisation to react quickly to poor customer experiences, and will help improve the customer relationship.

We will build and automate the customer meeting follow-up process, and, if necessary, integrate it in your CRM system. At its best, monitoring customer meetings will encourage the entire organisation to develop better customer experiences.

We utilise all data collection options through multiple channels. Feelback Kompassi enables easy access to and distribution of real-time results on all organisational levels. Dashboard reporting visualises the results and makes their agile use easy.