Customer satisfaction survey
Customer satisfaction surveys help recognise the strengths and development goals of operations.
The survey reviews customer experiences of the sales/service process and the quality of the product or service. The survey will be targeted at a comprehensive sample of the customer base.
The objective is to identify the strengths and development goals at different stages of the process. This will result in a comprehensive overall image of e.g. customer loyalty and customer experiences. Deeper customer understanding will enable developing cooperation with the customer and reinforcing the customer relationship.
We utilise all data collection options through multiple channels. Feelback Kompassi enables easy access to and distribution of real-time results on all organisational levels. Dashboard reporting visualises the results and makes their agile use easy.