References

  • At Sigma Trukit, the best possible customer service and quality of service have always been the cornerstone and one of the ideas behind our business model. To be able to serve our customers even better, we conduct annual customer satisfaction surveys in cooperation with the professional Feelback team. We find it natural for Feelback also to measure our job satisfaction because Sigma Trukit Oy wishes to be a valued and responsible employer and operator with the best and most professional sales organisation in the field and extensive after-sales markets. Feelback provides our supervisors with support for development discussions, and the NATURAL TENDENCIES ANALYSIS™. Specialised in importing and selling harbour and material handling equipment, Sigma Trukit Oy only accepts the best!

    Vesa Toivanen, Regional Manager, Central and Eastern Finland, Sigma Trukit Oy
  • The City of Kuopio and its surrounding partner municipalities are engaged in ongoing research work in cooperation with Feelback Oy, studying people and families moving to and from the Kuopio region. Among other things, the questions asked cover matters related to image, profession and the ease of practices in use. The service provided by Feelback has proven to be a handy and flexible way to collect and report data. The information received is important to the broader city and municipality brand development work.

    Kirsi Soininen, Marketing Director, the City of Kuopio
  • The atmosphere surveys provided by Feelback have given us specific information on the job satisfaction and well-being of our shop personnel. The information received in clear reports has supported our objective to develop, for example, the motivation of staff and well-being at work as our business grows.

    Mika Sutinen, Managing Director, Musti & Mirri
  • In 2011 and 2014, four metropolitan area municipalities, Helsinki, Espoo, Vantaa and Kauniainen, conducted joint surveys to determine the satisfaction of parents with children in day-care in the organisation and functioning of the services. The party performing the surveys, Feelback Group, collected and handled the large volume of answers accurately and professionally. The reports tailored to fit the need were also very informative and therefore easy to use.

    Nina Onufriew, the City of Helsinki, Department of Early Education and Care
  • Ponsse monitors customer satisfaction with annual customer satisfaction surveys conducted in several countries on different continents. Feelback provides the service utilising an easy-to-use year clock model that allows Ponsse to concentrate on result follow-up and development work. Ponsse is a professional company specialised in the manufacture, service, product development and marketing of forestry equipment. Feelback has conducted the surveys with the same kind of professionalism and proven itself as a reliable partner.

    Eveliina Pölkki, Marketing Assistant, Communications, Ponsse Oyj
  • In 2013–2015, the University of Eastern Finland implemented a 360 evaluation of almost 100 supervisors. In cooperation with Feelback Group, a specific meter was developed for the university, and separate result processing sessions were agreed on. In tailoring the survey, Feelback considered the needs of the university very well. The personal development of the supervisors was further supported by the Natural Tendencies Analysis (NTA) that improves understanding of the differences between people. Feelback handled all the demanding evaluations and related coaching in a precise, flexible and cooperative manner.

    Marketta Rantama, University of Eastern Finland, Head of Human Resources Development, Occupational Safety and Health Officer
  • All service feedback from the dealerships has been handled by the Feelback service since 2009. The package includes evaluations of the service event, customer encounters and the service process in a broader sense. The package is also integrated into our ERP system and thereby available to the entire organisation.

    Simo Ahlgren, Aftersales Manager, Autotalo and Veljekset Laakkonen Oy
  • We began cooperation with Feelback Group in 2015, including continuous collection of feedback from the customers of all holiday homes rented through Lomarengas and also the forwarding of site-specific feedback to the service personnel and the owners. The service brings real added value to our service as a whole. We are very happy with the cooperation and plan to expand it further.

    Pekka Huttunen, Marketing Manager, Lomarengas Oy