Feelback tietää mitä asiakkaillesi kuuluu


  • At Sigma Trukit, excellent customer service and high quality of service have always been the cornerstones of our operations and part of our values. In order to be able to serve our customers even better, we conduct our annual customer satisfaction survey in cooperation with the highly competent Feelback team. Sigma Trukit Oy wishes to be a valued and responsible operator with the best and most professional sales organisation in the field and extensive after-sales markets. Sigma Trukit Oy is specialised in importing and selling port and material handling equipment, and we only accept the best!

    Vesa Toivanen, Regional Manager, Central and Eastern Finland, Sigma Trukit Oy
  • The City of Kuopio and its surrounding partner municipalities are engaged in ongoing research work in cooperation with Feelback Group, studying people and families moving to and from the Kuopio region. Among other things, the surveys review matters related to image, professions and the ease of practices. The service provided by Feelback has proven to be a functional and flexible way of collecting and reporting data. The information received is an important part of more extensive brand development work of cities and municipalities.

    Kirsi Soininen, Marketing Director, City of Kuopio
  • The four metropolitan area municipalities, Helsinki, Espoo, Vantaa and Kauniainen, conduct joint surveys to determine the satisfaction of parents with children in day-care in the arrangements and operations of day-care services. The party performing the surveys, Feelback Group, have collected and handled the large volume of answers accurately and professionally. Additionally, the reports tailored to fit our needs are also very informative and therefore the results are easy to use.

    Nina Onufriew, City of Helsinki, Department of Early Education and Care
  • Ponsse monitors customer satisfaction with separate customer satisfaction surveys conducted in several countries on different continents. Feelback Group provides these services utilising an easy-to-use year clock model that allows Ponsse to concentrate on result follow-up and development work. Ponsse is a professional company specialising in the manufacture, service, product development and marketing of forestry equipment. Such professionalism is also needed in our surveys, which are conducted by Feelback Group as our reliable partner.

    Eveliina Pölkki, Marketing Assistant, Communications, Ponsse Oyj
  • The University of Eastern Finland utilises 360 assessments for developing supervisory work. In cooperation with Feelback Group, specific indicators were developed for the university for assessing supervisory work Feelback considered the needs of the university very well when customising the survey for us. The personal development of the supervisors is further supported by the Natural Tendencies Analysis (NTA), a tool that improves understanding of the differences between people. Feelback Group has handled all the demanding assessments and related coaching in a precise, flexible and cooperative manner.

    Marketta Rantama, Manager of Human Resources Development, University of Eastern Finland
  • Understanding customer experience is an essential part of developing our business operations. We have identified two core sections related to this in our operations: quote stage during sales and successful maintenance service process. Feelback Group has met our data collection and result reporting needs with automated solutions that give us a real-time image of the successfulness of our core processes and the level of customer experience. We value the effortlessness of Feelback Group’s solution as well as the ease of use and visual appearance of their reporting.

    Tea Koivisto, Marketing Manager, Autokonserni Laakkonen
  • We began cooperation with Feelback Group in 2015. Our work together includes continuous collection of feedback from the customers of all holiday homes rented through Lomarengas, and also the forwarding of site-specific feedback to the service personnel and the owners. The service brings real added value to our operations as a whole. We are very satisfied with the cooperation and plan to expand it further.

    Pekka Huttunen, Marketing Manager, Lomarengas Oy
  • In 2019–2021, the Family Federation of Finland is conducting a research and development project about Equality and fathers. Feelback Group will be involved in this project as a research partner, implementing the initial and follow-up surveys of the chosen project organisations. Feelback Group collects empirical evidence and refines information on how the organisations of different sectors can achieve a more father-friendly and equal organisational culture. Project page: https://www.vaestoliitto.fi/perhe-ja-tyo/tietoa- hankkeista/tasa-arvo-ja- isat-tutkimus-ja-ke/

    Anna Kokko, Project Manager, Väestöliitto
  • The City of Tampere carries out continuous collection of customer feedback related to public transport services and suitability of bus routes. The research model helps achieve a real-time overall image of the service’s current state and deepen customer understanding. Feelback Kompassi enables extensive utilisation of research results for planning operations and in everyday management.

    Juha-Pekka Häyrynen, City of Tampere, Planning Manager
  • An extensive renewal of company culture and values was started in Destia in 2018. The company wanted to track and measure the renewal progress and emergence of a new company culture. For this purpose, a staff pulse survey was designed for Destia, which gives fast-paced information on how the staff reacts to the ongoing renewal. A 360 assessment for managers, based on the company’s new leadership promises, was also created at the same time.